CISR Registration Period: 7:30 AM
Class session: 8 AM - 5 PM

CISR - Dynamics of Service ^UM is about building proven techniques for effective customer service. The course is open to all agency personnel, regardless of affiliation or professional designation. The Dynamics of Service Program satisfies the update requirement for all dues paying CISRs. However, you do not need to hold the CISR designation to attend.

Great customer service: it’s something we all recognize. And it’s one of the key factors that distinguish the truly outstanding insurance organization. At Dynamics of Service, you will discover what makes superior customer service reps so effective — and what keeps their customers so loyal.

Participants consistently rate Dynamics of Service as one of The National Alliance’s highest rated programs. When you attend Dynamics of Service, you will:

  • Improve your people skills dramatically.
  • Tune up your professional competence.
  • Acquire a wealth of tools and techniques for dealing with customers effectively.

Dynamics of Service will cover all aspects of quality customer service in the insurance environment, including understanding basic customer needs; building rapport and influence with customers and insurance carriers; developing listening and communication skills; and refining service skills for sales opportunities.

CISR Courses: Five Steps to Success.
An inspiring professional faculty, five stimulating courses, a curriculum that’s tailored to your region —all these features make the CISR Program a truly superior education opportunity. Visit the National Alliance CISR Web page for more information on this designation program.

^UM - This course has been approved for E&O loss prevention credit by Utica Mutual. Call the PIA E&O Department for details: 800-424-4244.

Attn. NJ CIC & CISR designees: According to the NJ DOBI, producers who maintain & fulfill the CE requirements for a professional insurance designation approved by the DOBI (CIC, CISR), shall be awarded 12 credit hours for each full year of the four years preceding renewal for which these requirements were fulfilled. Application to obtain such approval shall be made by using the CE1A form. Therefore, CICs and CISRs updating/maintaining their designations AUTOMATICALLY comply with the DOBI’s CE requirements (48 credits that included the 6 credits in fraud/ethics).

If you have questions, go to the NJ DOBI's site, here.

Student Feedback - CISR program participants are encouraged to contact the Glenmont National Alliance Committee with recommendations, comments and concerns about the programs.

About CISR - Open to any employee of an agency, insurance company or insurance-related business, CISR is a nationally recognized designation program regarded for its practical, hands-on approach to learning for individuals committed to the highest level of professional insurance continuing education and career growth.

To earn the CISR designation, an individual must complete all five of the courses and exams within three calendar years following the year in which the first exam is successfully completed. However, anyone is welcome to attend the classes without taking the exams or pursuing the designation.